Privacy Policy

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rivacy Policy – Lunastara (UK)

Lunastara (“we”, “our”, “us”) respects your privacy and is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with us.

Lunastara is a UK-based handmade jewelry brand. We are the data controller of your personal data under UK law.

We may collect and process the following personal data:

• Name
   
• Email address
   
• Billing and delivery address
   
• Phone number
   
• Payment details (processed securely via third-party gateways)
   
• Purchase history
   
• IP address and browser/device details (via cookies)
   

We use your data to:

• Process and fulfill orders
   
• Communicate order updates
   
• Respond to customer enquiries
   
• Manage returns and refunds
   
• Improve our website and services
   
• Send marketing emails (only with your consent)
   
• Comply with legal obligations (e.g. tax records)
   

Under UK GDPR, we process your personal data using one or more of the following legal bases:

• Contractual obligation: To fulfill your order
   
• Legal obligation: To comply with UK law
   
• Consent: For marketing (you can withdraw at any time)
   
• Legitimate interest: To improve our business and customer service
   

We only share your data with trusted third parties necessary to fulfill your order or run our business, including:

• Payment processors (e.g. PayPal, Stripe)
   
• Delivery services (e.g. Royal Mail, Evri)
   
• Web hosting and analytics (e.g. Shopify, Google Analytics)
   

We do not sell or rent your personal data to any third parties.

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including:

• Up to 6 years for tax and accounting
   
• Until you unsubscribe or request deletion for marketing emails
   

You have the right to:

• Access your personal data
   
• Correct inaccuracies
   
• Request deletion (“right to be forgotten”)
   
• Restrict or object to processing
   
• Data portability
   
• Lodge a complaint with the Information Commissioner's Office (ICO)
   

To exercise your rights, contact us at:
📧 sales@lunastara.co.uk

Our site uses cookies to enhance your experience and collect usage data. You can control cookie settings through your browser or use our cookie consent tool.

We do not knowingly collect data from anyone under the age of 16. If you believe a child has provided us with personal data, please contact us for deletion.

We may update this Privacy Policy at any time. The latest version will always be posted here with the effective date.

If you have questions about this policy or your data:

Lunastara
Email: sales@lunastara.co.uk